Memoir
Transaction troubleshooting
Transaction successful, but not received?
Start by separating chain execution from the result you expected. Check the network, recipient and exact asset, then inspect what the transaction actually recorded. A successful receipt does not confirm that an exchange credited an account or that a bridge delivered funds on another chain.
Three checks before trying anything else
- Use the transaction link from the sending wallet or service. In Memoir, paste a recognized explorer link or transaction hash. Automatic discovery checks Ethereum and Base only; a missing result is not proof the transaction does not exist on another network.
- Compare the full recipient and network. Use receiving instructions obtained directly from the intended recipient or service, not a similar-looking address in recent activity. The same hexadecimal address can appear on multiple chains.
- Check the exact asset. Native ETH, wrapped ETH and tokens with similar names are not interchangeable. For a token, compare the chain and contract address, not only its ticker.
What the status answers—and what it does not
Ethereum receipts distinguish success from a reverted top-level execution. That is the meaning of the status defined in EIP-658; it is not a statement about a recipient service's internal account.
These are different outcomes. An unavailable source must not be interpreted as a failed transaction or a zero balance.
Read the movement, not just the headline
In Memoir's transaction workspace, inspect the asset, amount, sender and recipient of the relevant movement. Contract calls can involve several participants. Optional internal-call checks can add observations, but an unavailable trace is not evidence that there were no internal calls.
For tokens, distinguish a transfer event from a spending approval. ERC-20 defines separate transfer and approval operations, and its name, symbol and decimals methods are optional. Unknown units should stay unknown, not become an invented amount. See the ERC-20 specification.
If you are comparing balances, use Check a balance with explicit boundaries. Memoir's check is bounded; unsupported historical state, missing records or nonstandard tokens can leave a difference unresolved.
A public example you can inspect
The Blockscout record for this Ethereum transaction, checked on September 20, 2026, reports successful contract creation in block 25,927,523, with 1 ETH of top-level value and three indexed token mint events.
The ETH value and token events describe different things. The record does not prove a deposit into a customer's exchange account, and the mint events do not establish a market value for the token. This is a reading example, not a reported missing-deposit incident.
The example opens live public sources, which may change or be unavailable. It is not a frozen report, an endorsement of the token, or a claim about who controls the addresses.
Choose the next check for your situation
A self-custodial wallet does not display the asset
Compare the wallet's selected network and asset contract with the transaction evidence. Check the receiving address's current state separately. Do not assume that a missing wallet display or a token event alone settles the balance question.
An exchange or other service has not credited the deposit
Read that service's current deposit instructions and account notices, then contact its official support if necessary. Coinbase's troubleshooting guide, for example, asks users to verify the address and network and review account requirements. Other services have their own rules. Memoir cannot inspect their internal crediting systems.
A bridge's destination transfer is missing
Check the bridge's official status and destination-chain evidence using its transfer identifier. A source-chain success does not establish destination settlement. Memoir's funds tracing follows bounded observed activity; it does not invent a cross-chain link or promise recovery.
Keep the public evidence; keep account details private. A support message can identify the chain, transaction hash, asset, recipient and observed status. Send private account information only through the service's official channel. Memoir never needs your seed phrase, private key or signature.
Related checks
Unexpected records? Read how to inspect unfamiliar token and NFT activity. For a broader address review, use the wallet address check guide.
These are public-source investigation steps, not a guarantee of payment, safety or recovery. See coverage and who receives lookup requests.